Customer Technical Support

We are hiring a Customer Technical Support to support a field-service and workflow SaaS platform serving service-based businesses.

This is a full-time remote role in a fast-paced, product-driven SaaS environment. The ideal candidate is technically sharp, detail-oriented, calm under pressure, and highly professional, with hands-on experience supporting web-based applications and GoHighLevel users. This role goes beyond basic support. You will be responsible for learning the platform in depth, assisting customers with setup, and troubleshooting real technical and usage issues across workflows, automations, and integrations.

Key Responsibilities

• Learn the platform thoroughly, including features, workflows, integrations, and limitations
• Support customers via email, chat, or ticketing systems with onboarding, setup, and daily usage

Guide users through:

• Account setup and configuration
• User permissions and access
• Pipelines, forms, dashboards, and workflows

Troubleshoot technical issues related to:

• Application functionality
• Automations and triggers
• Integrations and webhooks
• User errors versus system bugs

Provide GoHighLevel-specific support, including:

• CRM setup and configuration
• Automations, triggers, and workflows
• Pipelines, custom fields, and forms
• Webhooks and API-related issues

Additional Responsibilities:

• Diagnose issues by replicating customer setups and identifying root causes
• Escalate bugs or complex issues with clear documentation and technical context
• Create and maintain internal documentation, FAQs, and help guides
• Provide structured feedback to product or development teams based on recurring issues
• Maintain professionalism, accuracy, and clear communication at all times
• Collaborate effectively with a small, high-performing remote team
• Perform additional technical or support tasks as required

Required Qualifications

• 2+ years hands-on experience with GoHighLevel (non-negotiable)
• 2+ years of experience in technical customer support, web development, or supporting SaaS/web-based platforms
• 2+ years of experience with web applications and SaaS products, CRM systems and automations, as well as integrations, workflows, and troubleshooting
• Ability to explain technical concepts clearly to non-technical users
• Strong written and verbal communication skills in English
• Excellent problem-solving and critical-thinking ability

Preferred Qualifications

• Experience supporting field service platforms, workflow or automation tools, and SaaS startups or scale-ups
• Basic understanding of APIs and webhooks, as well as HTML, CSS, and basic JavaScript
• Experience with tools such as Zapier or Make, Twilio, and Stripe
• Experience working remotely with global or U.S.-based teams

Required Skills & Tools

• Strong proficiency with web-based software and dashboards
• Ability to learn new systems quickly and troubleshoot independently
• Excellent organization, prioritization, and time-management skills
• Clear, structured written communication
• High emotional intelligence and customer-focused mindset
• Ability to document issues, steps, and resolutions accurately

Schedule & Pay

• Full-time position; Monday–Friday 9:00am – 5:00pm PST
• Fully remote role
• Must work U.S. business hours
• Competitive monthly pay R14,000 – R25,000 (based on experience and skill)
• Performance-based growth opportunities

System Requirements

• Stable internet connection (minimum 20 Mbps)
• Computer with 2.4 GHz processor or higher
• Minimum 8 GB RAM
• Windows 10+ or macOS
• Headset with microphone

Benefits

• Fully remote
• Long-term, stable role supporting a single SaaS product
• Opportunity to grow with a scaling tech platform
• Exposure to real-world SaaS operations, automations, and integrations
• Collaborative and supportive team culture
• Opportunity to deepen GoHighLevel and technical support expertise

If you are a technically capable, detail-oriented support professional with real GoHighLevel experience and a passion for solving customer problems, we would love to hear from you.