Job Overview

Takealot.com is hiring a Customer Service Project Manager in Cape Town. This listing was verified from the employer’s official application page.

Job Details

Employer: Takealot.com
Location: Cape Town, South Africa
Posted: 5 June 2026
Closing date: Not specified by source; applications may close without notice.
Salary: Not disclosed by source

Lead the strategic delivery and change management of AI and automation transformation programs across the CS organisation, with a focus on Agentic AI, automation platforms, and AI-powered customer service solutions.
The role is responsible for driving end-to-end program success, including strategic planning, prioritisation, governance, project delivery, organisational adoption, and impact measurement, while maintaining strong stakeholder relationships and providing execu…
Strategic Program Management
Lead the end-to-end delivery of AI and automation transformation initiatives.
Develop and manage transformation roadmaps, governance frameworks, and prioritisation processes.
Establish use-case intake frameworks and evaluation criteria for automation opportunities.
Partner with analytics teams to identify and prioritise high-value automation initiatives.
Change Management Execution

Bachelor’s degree in Business, Engineering, Operations Management, Information Systems, Industrial Engineering, or related field (NQF 7).
Postgraduate qualification in Business, Operations, Data, or Project Management advantageous.
Project Management certification (PMP, PRINCE2, AgilePM or similar) advantageous.
Lean Six Sigma (Green Belt minimum) advantageous.
Change Management certification (e.g. Prosci) advantageous.
Understanding of automation, system integration, and data flows (e.g. RPA, APIs, middleware)
Ability to interpret operational performance data and analytics dashboards
Awareness of AI governance and risk considerations

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